Terms of service

Welcome to NOKTEN. These Terms of Service ("Terms") govern your access to and use of the website nokten.com and any purchase you make from it. Please read them carefully. By accessing, browsing or placing an order on nokten.com, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Company and legal information

nokten.com is operated by:

Trading name: NOKTEN

Registered business: Silavann-john LIM (SNL.CF) (sole trader)

Legal form: Entrepreneur individuel (sole trader) — Micro-Entreprise

Establishment name: SNL.CF

Principal activity: Distance selling via a specialised catalogue (vente à distance sur catalogue spécialisé)

APE/NAF code: 4791B

SIRET: 983 192 030 00028

Registered office: 10 RUE DE LA PAIX, 75002 PARIS, FRANCE

Email: contact@nokten.com

Telephone: +447488813060

Customer service hours: Monday to Friday, 10:00 AM to 6:00 PM GMT/BST. Closed on Saturdays, Sundays and public holidays.

The registered office above is our administrative address. It is not a returns address. Returns must be sent only to the dedicated returns address set out in our Refund Policy.

2. Acceptance of these Terms

Your use of the website and the placing of any order constitute your acceptance of these Terms, our Privacy Policy, Shipping Policy, Refund Policy and Payment Policy, which together form the agreement between you and us. We recommend that you save or print a copy for your records.

3. Eligibility

To place an order you must be at least 18 years old and legally able to enter into a binding contract. Our products are intended for consumers in the United Kingdom.

4. Our products

NOKTEN sells LED neon signs and LED lighting for bedrooms, gaming rooms and desk setups, including LED neon wall signs, LED light strips, LED wall panels and ambient room lighting. We make every effort to describe and display our products accurately, including their dimensions, materials and technical specifications. Colours and finishes may vary slightly depending on your screen settings. Product images are illustrative; please rely on the written specifications on each product page.

Electrical products and safe use

Our lighting products are powered by USB or by a mains adapter. Please read the instructions supplied with your product before first use, and use only the cable and adapter supplied with, or specified for, your product. LED lighting products are intended for indoor domestic use unless the product page states otherwise.

5. Prices and currency

All prices are shown in GBP (£) and are the final price payable. Shipping is free within the United Kingdom, so the price shown at checkout is the total amount you pay, with no additional charges on delivery.

We take care to ensure prices are accurate. If we discover a pricing error after you order, we will contact you before processing and you may confirm the order at the correct price or cancel it for a full refund.

6. Orders and order acceptance

When you place an order you will receive an acknowledgement email confirming we have received it. This acknowledgement does not mean your order has been accepted. A binding contract is formed only when we send you a dispatch confirmation email. We reserve the right to decline or cancel an order, for example where the product is unavailable, where there has been a pricing or description error, or where we suspect fraud. In such cases we will refund any amount already paid in full.

7. Payment

We accept the following payment methods: Visa, Mastercard, American Express, Shop Pay, Klarna, PayPal, Apple Pay. Payment is processed securely; we do not store your full card details. Full details are set out in our Payment Policy.

8. Shipping and delivery

Orders are dispatched by UPS with a handling time of 1 to 2 business days (24 to 48 hours, Monday to Friday) and a transit time of 4 to 9 business days (Monday to Friday), for a total estimated delivery of 5 to 11 business days (Monday to Friday). Shipping is free within the United Kingdom. Full details, including how to track your order and what happens if it does not arrive, are set out in our Shipping Policy.

9. Cancellation, returns and refunds

You have the right to cancel and return your order within 14 days in accordance with our Refund Policy and with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Refunds are issued to your original payment method within 7 to 14 business days of us receiving and processing the returned goods. Please refer to our Refund Policy for the full procedure, eligibility and exclusions.

Order changes & cancellations

Order changes or cancellations may be requested by contacting us at contact@nokten.com as soon as possible after placing your order. If you need to correct your delivery address, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched. If your order has already been dispatched, please follow the returns process set out in our Refund Policy after delivery.

10. Two-year warranty

NOKTEN provides a 2-year warranty against manufacturing defects and electrical faults, valid from the date of delivery. During this period we will repair or replace, free of charge, any product that develops a manufacturing defect or an electrical fault under normal domestic use.

This warranty does not cover: normal wear and tear; damage caused by misuse, accident, neglect or incorrect installation; damage caused by failure to follow the supplied instructions; the natural gradual dimming or colour shift of LED components over a very long service life; replaceable consumable parts such as cables, adapters, adhesive mounts and batteries where supplied; or products that have been modified or repaired by anyone other than us or our authorised partner. This commercial warranty is in addition to, and does not affect, your statutory rights as a consumer.

11. Your statutory rights

As a consumer you have legal rights under the Consumer Rights Act 2015, including the right to receive goods that are of satisfactory quality, fit for purpose and as described. If a product is faulty, you may be entitled to a repair, replacement or refund. Nothing in these Terms limits or excludes your statutory rights.

12. Intellectual property and third-party trademarks

All content on nokten.com, including text, product descriptions, logos, graphics, images and the overall design, is the property of NOKTEN (Silavann-john LIM (SNL.CF) (sole trader)) or its licensors and is protected by intellectual property law. You may not copy, reproduce, republish or distribute any part of the website without our prior written permission.

NOKTEN sells third-party accessories. Any console, platform, game or brand name that appears on this website — including but not limited to PlayStation, PS5, Xbox, Nintendo and Switch — is the trademark of its respective owner and is used only to describe the compatibility of our products. NOKTEN is not affiliated with, endorsed by, sponsored by or otherwise connected to any of these companies, and our products are not official or licensed products of those companies.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the website or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Our total liability in connection with any order will not exceed the amount you paid for that order.

14. Termination and account use

We may suspend or restrict your access to the website if you breach these Terms, misuse the website, or engage in fraudulent or unlawful activity. This does not affect any order already accepted, which will continue to be governed by these Terms.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in our practices. The current version is always published on nokten.com with its "Last updated" date. Where changes are material, we will notify customers by a notice on the website or by email. The Terms that apply to your order are those in force on the date you place it.

16. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws applicable to consumer contracts in the United Kingdom, and you may bring proceedings in the courts of the United Kingdom.

17. Complaints and dispute resolution

If you are unhappy with any aspect of your order, please contact us first at contact@nokten.com so we can try to put things right. If we cannot resolve your complaint, you can obtain free, independent advice on your consumer rights from the Citizens Advice consumer service.

Contact us

If you have any questions about this policy, please contact NOKTEN using the details below. We aim to reply to all enquiries within 24 working hours.