This Payment Policy explains the payment methods we accept, the currency we charge in, when payment is taken, and how we keep your payment details secure. By placing an order on nokten.com you agree to the terms set out below.
NOKTEN accepts the following payment methods:
All available payment options are also displayed at checkout and in the footer of our website.
All transactions are processed in GBP (£). The price shown on the product page, in your basket and at checkout is the final amount you will be charged.
Prices are displayed in GBP (£) and are the final price payable. Shipping is free within the United Kingdom, so there are no additional charges added at checkout or on delivery.
Payment is authorised when you place your order. A binding contract is formed when we send your dispatch confirmation, as set out in our Terms of Service. If we are unable to accept or fulfil your order, any amount taken will be refunded in full to your original payment method.
Secure payment processing
Payments on our website are processed through secure, PCI-DSS compliant payment providers, including the payment services integrated with our store platform and the providers listed above. Your payment information is encrypted in transit using industry-standard SSL/TLS technology.
NOKTEN does not see or store your full card number or security code. These details are handled directly by our payment providers. We only receive confirmation that your payment has been authorised, together with limited information needed to process and, where necessary, refund your order.
Authorisation and declined payments
Your order will only be processed once payment has been authorised by your bank or payment provider. If a payment is declined, your order will not be completed. Please check your details and available funds, or use an alternative payment method. If problems persist, contact your bank or payment provider, or contact us for help.
To protect our customers and our business, orders may be screened for fraud. We reserve the right to cancel any order we reasonably suspect to be fraudulent or unauthorised, and to refuse service where necessary. Where an order is cancelled for this reason, any amount paid will be refunded.
Eligible refunds are always issued to your original payment method, within 7 to 14 business days of us receiving and processing a return. Please see our Refund Policy for full details.
If you have any questions about this policy, please contact NOKTEN using the details below. We aim to reply to all enquiries within 24 working hours.
Registered business: Silavann-john LIM (SNL.CF) (sole trader)
Email: contact@nokten.com
Customer service hours: Monday to Friday, 10:00 AM to 6:00 PM GMT/BST. Closed on Saturdays, Sundays and public holidays.
Registered office: 10 RUE DE LA PAIX, 75002 PARIS, FRANCE
